New reservations open every morning at 8:00 AM via a lottery system:

Example: 4 people want Court 12 at 3 PM and 7 courts are open — one gets Court 12, the others are auto-assigned.

Using March 1st as today:

Both limits scale with your membership tier:

Example: If your tier allows 3 outstanding reservations and you already have 3 future courts booked, the system will block any new booking until one of them is completed or canceled.

See the limits for each tier, plus peak court fees and member discounts, on our Membership Tiers page. Not sure which tier you’re on? Check your membership details in the PBH app.

Yes — your advance booking window applies to all reservations, and your outstanding reservation count includes every future booking, whether it’s during peak or off-peak hours. The system tracks your total number of reservations, not the type.

You can book as many reservations as your tier allows, but there is a 120-minute daily cap on total court time. Once your reservations for the day add up to 120 minutes, the system will block additional bookings for that day — whether they are peak or off-peak.

You can find the latest peak and off-peak hours for every day of the week at pb-haven.com/memberships.

Peak and off-peak hours are subject to change at any time based on demand, season, or other operational needs. Changes may occur with little or last-minute notice at PBH’s discretion.

Prime time (peak) is when courts are not free to book — you can still reserve during prime time, but a fee applies based on your membership tier. You’ll see this error if you tried to use the free off-peak booking type during peak hours.

You can view the latest peak vs. off-peak hours at pb-haven.com/memberships.

Peak and off-peak hours are subject to change at any time based on demand, season, or other operational needs. Changes may occur with little or last-minute notice at PBH’s discretion.

Yes — off-peak hours apply to both weekdays and weekends, though the windows differ by day. You can view the latest peak vs. off-peak hours at pb-haven.com/memberships.

For a limited time, all members receive free off-peak court bookings. First, confirm you’re booking within the current off-peak window, then:

Free reservations that are missed incur a $10 no-show fee — please cancel at least 2 hours ahead if your plans change.

This situation won’t come up — the system will not allow you to create a reservation that extends past the off-peak window. Adjust your booking to stay within off-peak hours, or book a separate peak-hour reservation.

Yes — you can book a court during peak hours for practice, drilling, or private play. Court reservations during peak hours are available to all members.

Peak hour reservations are fee-based. The rate depends on your membership tier — higher tiers receive lower court fees and earlier booking windows. Check your tier benefits in the PBH app or on the Membership Tiers flyer.

No — a reservation is required before using a court for private play or drilling, even if courts appear empty. Whether one court or all 14 are open, please book a court in the app before stepping on.

This helps keep the schedule accurate for everyone and ensures court time is shared fairly among members.

Courts designated for Open Play don’t need a court reservation, but you do need to register for an Open Play session in the app — see the Open Play FAQs.

Open the PBH app and follow these steps:

If you’re unable to complete the booking in the app, stop by the front desk and we’ll get you set up.

Only the member who booked the court may check in — no exceptions.

10-minute grace period: if the booking member is more than 10 minutes late or absent, the court is canceled and released, even if the rest of the party is present. This counts as a no-show — see CP3 for no-show fees.

Ball machines and ball baskets are available for use on bookable court reservations only. They are not permitted on Open Play or Challenge Courts.

Using a PBH ball machine or basket:

You’re also welcome to bring your own ball basket or ball machine — just ensure you have a valid court reservation.

Yes — you can edit your reservation up to 24 hours before the scheduled time, and editing does not add a penalty.

You earn 1 account penalty for each of the following:

3 penalties = $10 to clear. Visit or contact the front desk to clear your penalties.

Canceling 2 or more hours ahead does not add a penalty.

A reservation also counts as a no-show if the booking member is more than 10 minutes late — the court is released even if the rest of your party has arrived.

We know your court time matters. If PBH ever needs to cancel your reservation, we will notify you as early as possible with advance notice so you have time to rebook.

In those cases you can expect:

PBH-initiated cancellations will never count against your penalty count.

Guest fees are the same for every membership tier: $7 per guest during off-peak and $15 per guest during peak.

Important rules:

Non-members can book an off-peak court reservation for $40 per hour, which includes up to 4 players total — no additional per-player fee within that group.

Want free off-peak court time? Consider becoming a member — visit the front desk or check our Membership Tiers at pb-haven.com.

Yes — non-members can register for Open Play in the PBH app and pay the standard open play rate.

No — membership court time is intended for open recreational play. Privately organized round robins, ladders, or tournament-style formats are not permitted during member free play hours.

Check out the different Event Categories on the Pickleball Haven app to browse a wide and rotating calendar of ladders, round robins, Liveballs, and other competitive events!

Yes — outside coaches may coach groups of up to 8 players (including the coach) by booking the CAP Court (Coaching Access Program) in the Pickleball Haven app.

CAP Court bookings are only available during certain hours of the day and week. Please refer to the app for available time slots and pricing.

Members are welcome to use the lobby seating area to relax and eat casually. However, anything involving catering, decorations, or a larger group of guests requires officially booking the room through PBH.

Members receive discounts on room rentals depending on the day and time of your event.

This policy applies to PBH-hosted clinics only. Special Events and Round Robins & Ladders have their own policies (see below).

Cancellation Rules

Cancel in App only — email, phone, or social media requests will not be processed.

All refunds are issued as Pickleball Haven account credit only — no credit card refunds.

A Special Event is when PBH hosts socials, tournaments, guest pro appearances, or clinics that involve a third party or significant advance planning — situations where last-minute cancellations leave spots we cannot easily fill in time.

Cancellation Rules

Cancel in App only — email, phone, or social media requests will not be processed.

All refunds are issued as Pickleball Haven account credit only — no credit card refunds.

Easy — just look at the event listing in the app. Special Events are tagged with a “Special Event” label so you always know which cancellation policy applies before you register.

Cancellation Rules

Yes — after the 2-hour cancellation deadline, you can arrange a replacement:

Replacement requests are the one exception to our cancel-in-app-only rule.

No-shows forfeit their registration with no credit issued. Additional fees depend on the event type:

If something comes up, please cancel in the app as early as possible so your spot can be offered to someone on the waitlist.

No — clinic, league, round robin, ladder, and other event registrations do not add to your account penalty count. They follow their own cancellation policies above.

The one exception is Open Play: late Open Play cancellations (under 2 hours) and no-shows do add an account penalty.

Please register ahead in the PBH app. Walk-ins are permitted only if the Open Play queue is under 2 games.

Sessions fill up — check the app hourly for live openings.

With El Niño season, private bookings, tournaments, and social events, court capacity may occasionally be limited. We’ll always do our best to keep wait times to no more than 2–3 games.

Please cancel in the app at least 2 hours ahead. A late cancellation or no-show adds 1 account penalty (3 penalties = $10 to clear), and non-members forfeit their admission.

The number of open play courts varies based on capacity — including how many players are registered, private bookings, events, and special events.

Check the live TV monitor at the facility to see which courts are currently available for open play.

Challenge Courts operate on a winners-stay-on format:

Our priority is always to keep open play and challenge courts available. That said, depending on the scale of an event, PBH may temporarily convert the challenge courts for a limited window of time.

Under the old per-court system, players placed their paddles at a specific court and waited for that exact court to open up.

With the new single paddle system (centralized queue), all players place their paddles in one main line. When any court opens up, the next group in line takes it — regardless of which court it is.

When placing your paddle into the single system, you have two options:

If your group isn’t full when it’s your turn for a court, you have two choices:

Only if your group is short on players. If you have fewer than 4 players, take your skill card to the court and display it so others can see what level you’re playing and jump in to join.

If your group already has 4 players, leave the skill card behind.

Open play is designed specifically for community mixing and rotation. If you want to play a closed game exclusively with your own group without others rotating in, you will need to formally book a private court.

You may also group four paddles at the end of the Single Paddle Queue to rotate into Open Play courts for a single game with your group.

When you are at the front of the paddle line — the “Next Up” position — keep an eye on all the courts. As soon as a game finishes and players call “Court open!”, your group grabs your paddles and your skill card and heads to that court.

Cancellation

You can cancel your membership directly in the PBH app:

Your cancellation takes effect on the last day of your current billing period. After that, you can no longer use your membership benefits.

Suspensions (Pauses)

We no longer offer membership suspensions or pauses, for any reason. If you need to step away, simply cancel in the app — when you’re ready to come back, you can sign up for a new membership.