pickleball haven

The Pickleball Haven, LLC (“Pickleball Haven,” “we,” “us,” or “our”) respects the privacy of our members, guests, and visitors. This Privacy Policy (“Policy”) describes the types
of information we collect, how we use it, and your rights in relation to that information. This Policy applies to information we collect through our website, www.pbhaven.com (“Site”), and during interactions at our physical facilities and events. By using the Site or our facilities, you consent to the data collection practices described in this Policy. We reserve the right to make changes to this Policy at any time. To stay informed about updates, we encourage you to review this page periodically.

1. Information We Collect
We collect personal information that you provide to us directly, including:

• Name, email address, phone number, and mailing address
• Billing and payment information
• Emergency contact information
• Date of birth or age (for age-based programming)
• Membership details and preferences
• Communications and feedback
• Use of our courts and facilities (e.g., reservations, class participation)

We may also collect certain information automatically when you visit the Site or use our
services, such as:

• Location Information: We may collect your general location information, for example, via your internet protocol (IP) address.
• Device Information: We may collect information about the devices you use to access the Site, such as IP address, web browser type, operating system version, phone carrier and manufacturer, and other device identifiers.
• Usage Information: To help us understand how you use our Services and to improve them, we may automatically receive information about your interactions with our Services, such as the pages or content you view, searches you conduct, and the dates and times of your visits.
• Information from Cookies and Similar Technologies: We and our third-party partners collect information using cookies, pixel tags, or similar technologies. These may be used to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser and may be used on subsequent visits).

You can review your web browser’s “Help” file to learn how to modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Service, some features may not function as intended.

2. How We Use Your Information
We may use your information for the following purposes:

• To manage memberships and provide services
• To generate anonymized, aggregate data containing only de-identified, nonpersonal information, which we may use to publish reports
• To process payments and reservations
• To improve the safety, security, and performance of our facilities and website
• To detect and prevent fraud, and respond to trust and safety issues
• To communicate with you about schedules, events, promotions, and updates
• To comply with legal and regulatory obligations
• To personalize your experience and enhance customer service
• For other purposes for which we provide specific notice at the time the
  information is collected

3. Sharing Information
We do not sell or rent out your personal information. We may share your data with:

• Service providers who assist in our operations (e.g., payment processors, email services)
• Analytics partners who help us understand how you use the Site and our Services
• Professional advisors (e.g., legal and accounting services)
• Legal requirements: We may access, preserve, and disclose your information if required to comply with law enforcement requests, legal process (such as a court order or subpoena), respond to your requests, or protect your, our, or others’ rights, property, or safety. Disclosure may also occur if you post objectionable content on or through our Services.
• Business transfers: In the event of a merger, sale, or other asset transfer, we may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the information was collected.
• With your consent: We may also disclose your information with your permission.

We require all third-party service providers, professional advisors, and analytics partners to maintain the confidentiality and security of your data.

4. Cookies and Website Analytics
We may use cookies and similar tracking technologies to enhance user experience and collect aggregated site usage data. You can modify your browser settings to decline cookies; however, doing so may affect some functionality of the Site.

5. Third-Party Links
Our Site may contain links to other websites not operated or controlled by Pickleball. Haven. We are not responsible for the privacy practices of these third parties. This Privacy Policy does not apply to your activities on these third-party services or any information you disclose to them. We encourage you to review their privacy policies before providing any personal information.

6. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. While we strive to protect your information, no system can be guaranteed to be 100% secure.

7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent. If we learn that we have collected such information, we will take steps to delete it. If you become aware that a child has provided us with personal information in violation of this Policy, please contact us.

8. Your Choices and Rights
You may:

• Update or correct your personal information by contacting us directly
• Opt out of promotional emails by using the “unsubscribe” link in those emails
• Request access to, deletion of, or restriction of your personal data, subject to legal limitations

9. Do Not Track
There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

10. ”Shine the Light” Law
If you are a California resident and have an established business relationship with us, you may email us to request a list of the personal information we have shared with third parties for their marketing purposes, as well as a list of those third parties. You may make one request per year. Please mention in your email that you are making a “California Shine the Light” inquiry. We will respond within 30 days.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Policy periodically.

12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Pickleball Haven
25871 Atlantic Ocean Drive
Lake Forest, CA 92630
admin@pb-haven.com
949-414-5090
www.pb-haven.com